Shipping Policy

1. Orde r Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

During peak periods or promotional events, processing times may be slightly extended. You will receive a confirmation email once your order has been dispatched.

2. Shipping Rates & Delivery Timeframes

Shipping costs are calculated at checkout based on your location and selected delivery method.

Estimated delivery timeframes are provided as a guide only and may vary depending on your location and the shipping carrier. Delivery delays outside of our control (such as carrier delays, weather events, or peak periods) may occur.

3. Packaging of Fragile Items

We take great care in packaging our glass teapots, warmers, and delicate blooming teas securely to minimise the risk of damage during transit.

4. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the packaging

We will assess the issue and provide a replacement or refund in accordance with the Australian Consumer Law.

5. Incorrect Shipping Address

Customers are responsible for ensuring that shipping details are accurate at the time of purchase.

If a parcel is returned due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery.

6. Lost Parcels

If your parcel appears lost in transit, please contact us. We will lodge an investigation with the shipping carrier.

Refunds or replacements will be processed once the carrier investigation is finalised.

7. Authority to Leave (ATL)

If you choose “Authority to Leave” at checkout, responsibility for the parcel transfers to you once it has been delivered to the nominated address.

We are not liable for parcels that are lost or stolen after confirmed delivery.

8. International Shipping (If Applicable)

For international orders, customs duties, taxes, and import charges (if applicable) are the responsibility of the customer.

Delivery timeframes may vary depending on destination country and customs processing times.

Returns & Exchanges Policy

Thank you for shopping with Herbal Blessings! We want you to enjoy every cup of tea and every accessory you purchase. Please read our policy carefully.

Returns & Refunds

We accept returns if your item is:

  • Damaged during shipping;

  • Faulty or defective;

  • Incorrectly sent.

Please note: We do not accept returns for change of mind or if the product has been used or opened (especially food items like tea).

How to request a return:

  1. Contact us at info@herbalblessings.com.au

  2. Include your order number and a description of the issue.

  3. Provide photos if the item is damaged or faulty.

Once we receive and inspect your item, we will notify you of the approval. Approved refunds will be processed within 7–10 business days to your original payment method.

Exchanges

We offer exchanges in the following situations:

  • You received a faulty or damaged item and prefer a replacement.

  • You received the wrong item and would like the correct product.

Please note: Exchanges for change of mind are not required by law and may be offered at our discretion.

How exchanges work:

  1. Contact us at info@herbalblessings.com.au

  2. Return the original item in its original packaging if possible.

  3. Once we receive the returned item, we will send your replacement.

Shipping costs for exchanges:

  • If the return/exchange is due to a fault or error on our part, we cover return shipping.

  • If it is not covered by ACL (e.g., change of mind), the customer pays for return shipping.

Contact Us

If you have any questions about returns or exchanges, our friendly team is here to help:
Email: hb.herbalblessings@gmail.com